Contact Us
Write to the right address and we will get back to you; safety matters always come first.
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Before you write
Our FAQ and the support assistant answer most questions about accounts, subscriptions, verification and refunds.
Our addresses
| Topic | Address |
|---|---|
| General support, account, payments, refunds | [email protected] |
| Data protection and exercising your rights | [email protected] |
| Member safety, emergencies, illegal content | [email protected] |
| Copyright, law enforcement requests, legal matters | [email protected] |
| Press and media | [email protected] |
Response times
- Safety and illegal content: top priority, ahead of every other request.
- Data requests (access, correction, erasure): answered within 15 days.
- Support: answered in order of arrival, targeted at [délai à confirmer]; VIP members get priority support.
- Press: answered as soon as possible.
If you are in danger
If you are in immediate danger, contact your local emergency services first, then write to us at [email protected].
Data protection officer
[responsable à nommer], for Castalio: [email protected].