Preguntes freqüents

Sign up with your email and a password, or continue with Google or Apple. Registration is free, and the free account gives you a complete profile.

Email confirmation is mandatory: it proves the address is yours and lets us reach you if a suspicious login occurs. Click the link we sent you; if it does not arrive, check your spam folder and request a new one.

On your first login, a guided step-by-step setup helps you avoid the blank page. A completion indicator shows what is left, and the profile assistant flags missing items before you submit.

Yes. Tick as many roles as you like (model, photographer, videographer, musician, makeup artist, stylist, agency, studio, buyer, and more) without creating several accounts. Your profile automatically shows the sections that match each role.

Open search, pick a role type and a city, then refine with filters. You can search for profiles or directly for photos and videos through their tags; if an area is empty, the search widens automatically.

From your gallery you can upload, reorder, caption and credit your photos. GPS coordinates are removed automatically on upload to protect your home address.

Yes, the bio is multilingual: add one version per language. If a language is missing, your profile's default language is shown, and the profile assistant lets you know.

Each role adds its own fields: measurements and pose types for a model, gear and specialties for a photographer, audio samples for a musician, and so on. This structured information feeds the search filters.

Enter your rates on your profile, or tick the TFP / unpaid collaboration option if you are open to trades. Buyers can filter by rate.

Your personal calendar shows when you are available, and you can post a travel notice to say you will be in another city. This information appears on your profile and in search.

You can tag the members who worked on a piece of media (photographer, makeup artist, stylist, and so on). Once they accept, the media also appears in their portfolio.

Each piece of media gets its own tags, chosen from a translated list (shoot type, style, lighting, location, and more), plus free keywords if you wish. Suggestions are offered, and you can apply the same tags to several items from one session at once.

Media without at least one tag from the list does not appear in filtered searches. Because the list is translated, a tag entered as fashion in English is found by someone searching mode in French; tags also power casting matches.

About 15 tags maximum per item, to prevent keyword stuffing. Misleading tags can be reported and removed by moderation.

A sensitive category tag (boudoir, lingerie, artistic nude, and so on) triggers the rules specific to those categories. The matching category must be enabled and verified on your profile, which requires age verification.

No, the description is always optional and can be written in several languages. We also encourage adding separate alt text for accessibility.

MP4, MOV and WebM videos are converted automatically for smooth playback, and subtitles are supported. Musicians can upload MP3, WAV or FLAC files; length and number of files depend on your plan.

You take a short live capture with your device's camera. The system checks that the image really comes from a physical camera and shows a real person, then gives you the Verified badge.

The badge reassures other members and improves your visibility, since many people filter search to verified members only. Verification is also required to enable sensitive categories.

No image of your face is kept. The image is processed in memory, turned into an encrypted mathematical template from which your face cannot be rebuilt, and then deleted immediately.

Yes. You can ask for manual verification by a moderator, with no biometric capture. Consent to biometrics is requested separately, and you can review or withdraw it in your settings.

Check your lighting, use your device's built-in camera (not a virtual camera) and try again. Attempts are limited over a period of time; after several failures, another method will be offered.

If the result is uncertain, you are asked for a different type of proof: an ID document, a passport or a digital identity, then if needed a human review through a short video call. You are told the level required and the general reason, without details on detection signals so fraudsters cannot learn from them.

Facial age estimation keeps a margin of error of a few years. To make sure no minor ever gets through, only people estimated at 25 or older pass directly; everyone else confirms their age with a stronger method, such as an ID document.

Yes. Being estimated under 25 does not mean we think you are a minor: it simply triggers a more reliable check. Once your age is confirmed, you have access to the same features as everyone else.

Complete a private verification confirming you are the account holder, then give your consent for each category. You can provide private examples, visible only to verified buyers you authorize or to no one; the category then shows as declared and verified, with no public image.

Yes, at any time and without giving a reason. Revoking takes effect in search immediately.

Only the verified buyers you authorize, or no one if you prefer. This media is encrypted and cannot be freely viewed by platform staff.

You can filter by role, country, city, radius, language, verified status, rate, availability, work preferences, media tags and keywords. Search works by profile or directly by photo and video.

Pick a city and a radius, then sort by distance if you wish. If there are no results in the area, the search widens automatically so you never land on an empty page.

Saved searches, alerts and extended filters are part of advanced search, included with the Pro and VIP plans. You are then notified when a new profile matches your criteria.

You can mark a profile as already contacted (with the date) or already seen, or add a personal note or label. Only you can see them, and they stay attached to the profile even if the person changes their photo.

Add a profile to your favorites and organize them into collections. You will find them in your dashboard.

Open the member's profile and click the message button. Conversations happen in real time and you can see when your message has been read.

The free account allows about 10 to 15 messages per month to members outside your network; Pro and VIP have no limit. A paying member can always receive your messages, even if you are on the free plan.

It is the share of messages a member replies to, calculated automatically and shown on their profile. A good rate builds trust and can improve your position in results.

From the conversation or the profile, choose Block or Report. A blocked member can no longer message you, and every report is reviewed by moderation.

Be wary of upfront payment requests, offers that seem too good to be true, pressure to leave the platform quickly or suspicious external links. Check the member's badge and references, and report any suspicious message; an anti-scam filter also monitors messaging.

Create a casting or collaboration call describing the project, location, date and the tags you are looking for. The free account allows 2 to 3 castings per month; Pro and VIP are unlimited.

Open the casting and apply directly on the platform. Talent whose portfolio carries the casting's tags is notified automatically when it matches their profile and city.

All applications are grouped on your casting page, with access to each applicant's profile. You can then contact them through messaging and book a shoot.

Yes, that is how reverse search works: you post a need and interested talent applies. Tag matching helps the right profiles find it.

After a real collaboration, confirmed through messaging or a booking, you can leave a positive, neutral or negative reference. References without a verifiable collaboration are not accepted.

Yes, you have a public right of reply, once per reference. Your reply is shown below the reference.

Open a dispute: it is reviewed in a separate queue based on evidence (did the collaboration take place, does the booking exist). A clearly abusive or retaliatory reference can be removed, with the reason recorded.

When leaving a reference, indicate that the other person did not show up or cancelled late. This report counts toward their reliability score.

It combines the references received, including late cancellations and no-shows. To prevent retaliation, cross-references left immediately one after the other are subject to a delay and a review.

Propose a booking directly from your conversation with the member. Once accepted, it is added automatically to both people's calendars.

Mark your available periods in your personal calendar and add travel notices when needed. This information appears on your profile and is used by availability filters.

Cancel from the booking in your calendar and let the other person know as early as possible through messaging. A late cancellation can be reported in a reference and affect your reliability score.

Yes, you are notified of every booking request. You choose to receive it in the app, by email, or by SMS if you are a VIP member.

It is a simple button that alerts a trusted contact of your choice when you arrive at and leave a shoot. Use it for every meeting with someone you do not know yet.

Look at their verification badge, references, reliability score and response rate. The chatbot's safety assistant and the safety center explain how to check a reference.

A last-minute change of location, refusal to share project details, requests for money, or pressure to come alone or go beyond what was agreed. When in doubt, do not go, and talk to the safety assistant.

First get to safety and contact emergency services if needed. Then report the incident on the platform: it will be handled as a priority and you can follow its progress.

Use the Report button on profiles, media, messages, castings and references. Every report is tracked, and you are informed of the decision.

Suggestive and artistic images are accepted. No sexually explicit content is hosted, and sensitive categories require age verification.

The content policy clearly describes the limits of each category. Content that goes beyond them can be reported, hidden or removed by moderation, always with a stated reason.

Any illegal content, especially anything involving minors, is banned under a zero-tolerance policy. Every upload is scanned; illegal content leads to immediate blocking, account suspension, a report to the authorities and a permanent ban with no appeal.

The optional watermark discourages copying but cannot fully prevent it, since cropping or some tools can remove it. Combine it with limited resolution and your copyright information.

Fill in the takedown form provided under our intellectual property policy (DMCA procedure). The other party can respond with a counter-notice, and repeat offenders are sanctioned.

It is a contract that sets out how the images from a session may be used by each party. It protects the model as well as the photographer.

Before the shoot, one of you creates the release from the template provided on the platform, and both parties sign it online. No printing is needed.

The signed version is stored with a date and time stamp and remains available to both parties, giving you a reliable record of your agreement. For significant commercial use, have it reviewed by a legal professional.

Your signed releases are kept in your account and can be viewed at any time by both parties. They are also included in your data export.

Free includes a complete profile, 100 photos, 2 short videos, about 10 to 15 out-of-network messages and 2 to 3 castings per month. Pro (about US$7 per month) raises this to 300 photos, 10 videos, unlimited messages and castings, advanced search and profile statistics. VIP (about US$12 per month) makes everything unlimited and adds maximum visibility, SMS notifications and priority support.

Yes: about $60 per year for Pro (about 28% off the monthly price) and about $100 per year for VIP (about 30% off).

We use regional pricing: prices are adjusted by country and shown in your local currency. Taxes that apply in your country are calculated and shown on your invoice.

Switch plans from the Subscription section of your settings. The price, next billing date and cancellation terms are shown before you confirm.

Cards, Apple Pay and Google Pay, PayPal (a PayPal account is required for a subscription), as well as cryptocurrency, preferably stablecoins.

Your invoices and receipts can be downloaded from your settings, with taxes itemized. Business customers can provide their VAT number.

Click the cancel button in your settings, with no need to contact support. After the first 14 days, a monthly subscription stays active until the end of the paid period, with no partial refund.

You can withdraw within 14 days of subscribing, even during a free trial, using a dedicated button with two-step confirmation and an email receipt. This right is mandatory for European Union members; if you have not used the service, you get a full refund.

If you used the paid features during the first 14 days, you are refunded in proportion to the unused days, calculated automatically. For an annual plan cancelled after 14 days, access is kept until the end of the current month and the following, not-yet-started months are refunded.

Crypto payments cannot be refunded automatically. We refund in stablecoin for the original amount in your currency, or offer an equivalent account credit, whichever you prefer.

The refund is issued automatically to your original payment method; how long it takes to appear then depends on your bank or PayPal. For a billing error or double charge, the refund is full and immediate.

Share your referral link. When someone signs up through it and becomes active, you receive a reward.

You choose between a credit of about $5 or one month of VIP.

The reward is granted when the person you referred becomes active on the platform, not simply when they sign up. It then appears in your account.

Change it in your account settings. The new address must be confirmed through the link we send you.

In your security settings, enable 2FA with an authenticator app (such as Google Authenticator or Authy). SMS is not used for 2FA; it is used separately for security alerts and the VIP perk.

They are generated when you enable 2FA and let you log in if you lose access to your app or phone. Keep them somewhere safe, away from your phone.

Start the recovery procedure: a moderator verifies your identity before restoring access. If you think your account has been compromised, you can also sign out of all sessions in one click from your login history.

On the data management page, choose Export my data to get a readable archive of your profile, media, messages, references and invoices.

Choose Delete my account on the data management page. We explain what is erased, what must be kept (for example for accounting obligations) and the timeframe; we aim to complete requests within 15 days.

Every decision comes with a specific reason sent to you by message, along with what to do to fix it. The profile assistant also warns you about missing items before you submit.

The message informing you of the decision explains how to appeal. Your appeal is reviewed by a different moderator from the one who made the original decision.

It depends on severity: a warning, hidden content, a temporary suspension or a permanent ban. The exact duration is always stated in the message sent to you.

No. Moderators have no access to your private messages, except those that have been reported, nor to your payment data. All their actions are recorded in an audit log.

Download the APK file directly from our website, then allow installation from this source in your phone's settings. The app is not distributed through the Play Store.

Open the site in Safari, tap the Share button, then Add to Home Screen. Castalio then opens like an app, without going through the App Store.

In your settings, choose for each notification type the channel (app, email, SMS for VIP members) and the frequency: instant, or a daily or weekly digest.

Check that the format is accepted (MP4, MOV or WebM for video; MP3, WAV or FLAC for audio) and that you have not reached your plan's limit. If the problem persists, report it to support through the chatbot.

Yes. The chatbot never opens on its own, and you can turn it off completely or disable only some of its roles (support, safety, profile assistant).